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  • Contact Us

    To report a Claim please click on the Claims tab and follow the instructions provided.

    3655 North Point Parkway, Suite 500
    Alpharetta, GA 30005

    PHONE: 678-597-4500
    FAX: 678-597-4501
    EMAIL: MaxumMarketing@mxmsig.com


Maxum Specialty Insurance Group’s commitment to providing top-notch service is demonstrated in our superior claims management. Our highly experienced and knowledgeable claims staff handles claims with integrity and care. We oversee each and every claim through to its proper conclusion.

All claims should be properly reported as soon as possible.

› Reporting a Claim

What is a Specialty Claim?
A specialty claim is a claim against your General Liability, Commercial Property, Management Liability or Professional Liability policy.

Where should I report my Claim?
To insure that the proper information is gathered regarding your claim, all claims should be initially reported to your General Agent or Broker.

In the event of an emergency, or if there is a need for an immediate response, a claim can be reported directly to Maxum. However, the claim must also be reported to your general agent or broker.

What information do I need for reporting my Claim?
The following information must be provided when reporting a claim:

  1. Name of the insured
  2. Policy number and policy period
  3. Date of loss
  4. Detailed description of how and where the loss occurred
  5. Names, addresses, home and mobile phone numbers of all persons involved in the loss
  6. Home, business and mobile phone numbers of the insured
  7. Name of the police department and case number assigned, if reported to the police
  8. Detailed description of injuries and/or damages

How do I report a Claim or check the status of a Claim?
In the event that a claim needs to be reported directly to Maxum, or to check on the status of a claim, one of the following methods should be used:

1. E-mail
Email to: claims@mxmsig.com

2. Fax
Address to: Claims Department and send fax to (678) 597-4501

3. Phone
Toll Free: (800) 598-6324

4. U.S. mail
Address to:
Claims Department
Maxum Specialty Insurance Group
3655 North Point Parkway, Suite 500
Alpharetta, GA 30005

IMPORTANT: All legal notices should be faxed or mailed overnight to Maxum so we can respond within the limited time frame given by the state.








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Maxum Indemnity Company is authorized as a non-admitted carrier in 50 states, the District of Columbia and the territory of Puerto Rico.

Maxum Casualty Insurance Company is licensed as an admitted carrier in 50 states and the District of Columbia.

Both Companies are domiciled in Connecticut and wholly owned subsidiaries of Hartford Fire Insurance Company, which is a wholly owned subsidiary of The Hartford Financial Services Group, Inc.

Additionally, Hartford Insurance Company of Illinois is authorized as a non-admitted carrier in the states of Connecticut and Hawaii and is licensed as an admitted carrier in the states of Illinois, Michigan and New York.

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